Hamed Moussa

Digital Marketing Manager at Realoud Factory  (DUBAI) FEB 2024 – PRESENT

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Objectives:

• Plan, execute, and manage all digital marketing for the Company, including SEO, SEM, email marketing, and social media

• Establish and execute a digital marketing strategy to distribute content

• Work with and manage a team of writers, marketers, and other stakeholders to maintain the Company’s digital presence.

• Maintain consistent brand messaging across all social channels.

• Identify, analyze, and measure trends and content to assess how well it’s performing and optimize user experience.

• Create and maintain an editorial calendar to deliver targeted content.

 

Responsibilities

• Create and manage content for the Company social media, emails, and other forms of digital communication

• Research, track, and analyze consumer behaviours and trends and implement research into digital marketing campaigns

• Prepare reports and analytics on the overall performance of various marketing campaigns.

• Collaborate with the marketing team to brainstorm new and innovative growth strategies and marketing techniques.

• Develop and monitor campaign budgets.

• Stay up to date on the latest social media trends, and implement them in the Company marketing campaigns.

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Printer Technical Engineer at Multisystem technology (SHARJAH) 2022 – PRESENT

• Installing new printers, configure it and connect with Network.
• Troubleshooting the printer’s issues and resolving it.
• Very high Experience in printing solutions.
• Installing UV MUTOH Printers and Configuration.
• Installing Sublimation Printer’s MUTOH XPERTJET.
• Excellent in profiling and Color calibration in Sublimation Printer’s.
• Installing value jet printers from MUTOH and congratulation.
• Replacing the printer’s UV Head’s and configure it.
• Installing Oki printer’s and Configuration.
• Printing solutions and resolving all the printings issues.
• Experience in Help Desk Support, Network Support, Windows Support skills
• Training the client How to use the printer’s and controlling.
• create the proper profile to reach the best Quality.
• Very high experience in printer’s Color Calibration.
• Experience in Help Desk Support, Network Support, Windows Support skills
• High Experience in IT Support.

 

 

 

 

 

 

 

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customer service representative

Technical Support Engineering at XEROX EMIRATES  ( DUBAI )

2018 - MARCH 2022

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Experience:

• Have experience in a technical support role.
• Experience in Help Desk Support, Network Support, Windows Support skills
• Provides phone and help-desk support for local and off-site users.
• Expert ability to navigate Microsoft Operating Systems.
• Provides strong customer service to internal and external customers.
• Work with customers on-site to complete successful site deployments.
• Possess a calm demeanor in working with sometimes stressed end users.
• Ability to work independently with little supervision.
• Assisting and educating employees on network
• Worked closely with the primary IT contact person.
• Maintains current knowledge of relevant technologies as assigned.

Experience in the following products required:
• Desktop support of Microsoft and Apple systems, Linux preferred.
• Microsoft server systems, Windows, Server, Exchange, and Active Directory.
• Backup technologies (Online, Backup Exec, etc.)
• Symantec, Trend Anti-virus.

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Graphic Designer at DUNES Graphic Design ( DUBAI )

2015 - 2018

 

•          Design logos for companies and institutions.

•          Design all kinds of advertising space and the use of colors breaks.

•          Animation graphic design ad and publish it on the web.

•          A keen eye for design, space, typography, and color.

•          A relevant design qualification.

•          The willingness and ability to take instruction.

•          Proficient in Photoshop – In Design – Illustrator. 
 
Responsibilities :

•          Take the design “brief” to record requirements and clients needs.

•          Schedule project implementation and define budget constraints.

•          Think creatively and develop new design concepts, graphics, and layouts.

•          Amend final designs to clients comments and gain full approval.

•          Maintains high standards of creative output.

•          Passionate about creativity.

•          Prioritizes and manages workload according to deadlines.

•          Detail focused – collateral's and Finalizing.

•          Proactive, independent problem-solving attitude.

•          Takes instruction well.

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COMPUTER TEACHER ( ICDL ) / ( DUBAI ) GRAPHIC TEACHER at NEWADMIN TRAINING CENTER  

2011- 2015

 

•          Teaching and training students about ICDL exams.

•          Uses (Word - Excel - Access - power point) programs and handle
•          it professionally.

•          How to download the programs on your computer and install them.

•          How to download, upload and send files to and from the Internet.

•          Teaching (Photoshop) program to design the best images,
            photographic tricks, and advertising banners.

•          Teaching (Illustrator) program design the best advertising and Logos using the best colors.

•          Teaching (In design) program to design good advertising magazines and scientific books
              and format writing fonts.

•          Teaching (Flash) program to design the animated graphics spaces and animated online.

•          Teaching (Dream Weaver) program to design commercial Internet sites.